Pre Contractual Information
These goods are being supplied to you by Mish Mash Jeans, a retailer of high quality denim, tops, t-shirts, shirts, knitwear, jackets, and accessories for Men. Mish Mash Jeans is a trading name of RAPIDNAME LIMITED, a company registered in England and Wales with the Company number 2471969 of : Wellington Mills, Quebec Street, ELLAND, West Yorkshire, HX5 9AS, United Kingdom, Phone 01422 371311, E-mail firstname.lastname@example.org. VAT No : 525856914.
Delivery Information and Costs
Full ownership of the goods will transfer to the customer when they have been paid for in full and delivery has taken place.
For Mainland UK, our STANDARD DELIVERY service will be within 5 working days Monday to Friday. Orders received on a Friday will go out for delivery the following Monday. An EXPRESS DELIVERY service is also available for Mainland UK where every effort will be made to deliver your goods within 1–2 working days.
Deliveries to Northern Ireland, Eire, the Highlands and Islands, AB Post Codes, Isle of Man and the Channel Islands will take longer to arrive (usually 1-3 additional working days). The Express Delivery Service is not available to these destinations.
Please allow an extra day when UK Bank holidays are involved.
Standard Delivery Service (3–5 working days) - FREE
Express Delivery Service (1–2 working days) - £4.95
Northern Ireland, The Highlands and Islands, AB Post Codes, Isle of Man, Channel Islands, Eire
Standard Delivery Service (2–3 working days) - £7.95
Standard Delivery Service (3–5 working days) - £7.95
Rest of the world
Standard Delivery Service (up to 7 working days) - £30.00
(taxes and import duties paid by receiver, contact us for more information)
Our couriers typically deliver Monday to Friday 8 am to 6 pm. (Please note Saturday and Sunday are not classed as working days). A signature is usually requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver one more time on the following working day. Please follow the instructions on the card left by the courier to arrange delivery.
We are unable to change a residential delivery address once the order has been despatched.
For Card Payments, we accept credit/debit cards from Visa, Visa Delta, Visa Electron, Maestro and Mastercard. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
In assessing your request for goods, we may use your information for the purposes of the prevention of fraud.
Right to cancel and returns
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel any item(s) ordered (excluding personalised items) within 7 working days from the day after you receive your goods. Such cancellation should be given in writing by letter or by fax or by e-mail – a phone call is not sufficient. You have a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
Any monies paid, including initial delivery costs for the order where applicable, will be refunded within 30 days of cancellation. Each item returned is refunded separately and credited to your original method of payment. This will appear on your statement as a refund/credit from “Rapidname Limited T/A Mish Mash Jeans”. If your card expires before we process your refund, please contact our sales desk on 08458698719 with your order number, postcode and new card details. For security reasons we cannot accept this information by e-mail.
If you exercise your right to cancel, you must return the relevant item(s) in saleable condition with all original packaging and tickets as soon as practicable at your own cost. Please obtain a valid Returns Authorisation Number by e-mail or by telephoning our sales desk on 08458698719 as Returns by post cannot be accepted without such a valid number. If returned by post, it is suggested that you remember to ask the Post Office for your proof of posting certificate and retain this for your reference. Without this, we cannot refund any money if we do not receive the returned item(s).
Returning goods bought as a special offer
If you return a single item bought as part of a multi-buy discount offer (for example “buy 2 for £20.00”) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi buy value.
Refund of the delivery change
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges (where applicable) you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund, on advice by you of the amount involved, the cost of the postage incurred by you when returning such goods to us.