Returns

We do hope you love everything about your order but if something isn’t quite right, you have 28 days to return items purchased.

Your 28-day period starts from the day that your goods are delivered. If you exercise your right to return within this first 28-day period you must return items in a new, unused and saleable condition and wherever possible in the original packaging and with all tags attached. Our returns process:

Returns won't be authorised if you have not processed them through the portal. Please follow the steps below. 

1. Log into the website here.
2. Enter your email address to receive a code that will grant you access to the portal. 
3. Select the product you wish to return.
4. Select your reason and add any additional notes regarding the item before processing the return. If you'd like to exchange the item, include the name of the product you'd like instead, in the notes section.
5. Once your return is approved, please write your order number on the returns sheet, (provided with your order) and place it inside the parcel.
6. Return your parcel using your preferred method to - Mish Mash Jeans, Wellington Mills, Quebec Street, Elland, West Yorkshire HX5 9AS.
7. Postage is to be paid for by the sender unless meets certain criteria.

It is advised to keep your proof of return until you receive refund or replacement. You will receive refund within 28 days of arrival to the payment method you placed your order with. Items not returned in line with the above policy may not be refunded or may be retained by Mish Mash Jeans. We will refund the return and delivery postage if the product is deemed faulty or damaged. Refund will be at the amount you paid. If you take discount, you will be refunded at the discounted price.

We offer product repair, free of charge, up to 6 months from your purchase. If you require product repair after this 6 month period we do have the right to charge for this service and postage costs will not be refunded.